MRO Account Manger Job Description/Application
Job Summary:
We are seeking a proactive and self-motivated MRO Account Representative to join our team.Under the supervision of the Sales Manager and with occasional mentorship from senior
representatives, the MRO Account Representative will be responsible for managing sales activities
in an assigned territory, driving business growth, and promoting our product line to both
established and prospective customers. The ideal candidate will have excellent communication
skills, a strong ability to build relationships, and a solid understanding of customer needs
Key Responsibilities:
- Field Sales & Promotion: Perform field promotional work to generate sales within an established territory, ensuring that customers are informed about the company’s products and services.
- Current Account Management: Manage existing accounts to ensure customer satisfaction and also ensure that each customer is meeting their full sales potential.
- Product Demonstration & Consultation: Demonstrate products and services to both new and existing customers, helping them select the most appropriate solutions to meet their specific needs.
- Customer Education: Introduce and educate established accounts on new products, services, and developments to ensure they are aware of the full range of offerings.
- Price Quotation & Order Management: Provide pricing quotes, terms, and delivery dates for new or repeat orders, subject to management approval.
- Warranty & Complaint Management: Investigate and report on warranty claims and customer complaints, ensuring prompt resolution and customer satisfaction.
- Reporting & Activity Tracking: Prepare periodic activity and expense reports to track progress and report on sales performance. • Direct Sales to Businesses/End-Users: Sell directly to businesses or end-users, establishing and maintaining strong business relationships with key decision-makers.
Required Qualifications:
- Education: High school diploma required; Bachelor's degree preferred.
- Technology: Must be proficient in Microsoft Office & Excel. Training courses may be provided.
- Sales Experience: Previous sales experience, particularly in the MRO sector, is highly preferred.
- Certification & Training:
- IFPS Connector & Conductor Certification (required).
- NAHAD Hose Training (required)
- Danfoss Training (required)
- Dale Carnegie Training (not required but strongly encouraged)
- Retail Experience: 12 months of retail store training or equivalent experience (required).
- Communication Skills: Excellent verbal and written communication skills, with the ability to build relationships and effectively convey product value proposition to customers.
- Product Knowledge: A Solid understanding of MRO products and services, or the ability to quickly learn and apply product knowledge to meet customer needs.
- Self-Motivation: Strong self-motivation with the ability to work independently and manage time effectively.
- Customer Focus: Ability to assess and understand customer needs, ensuring a high level of satisfaction and repeat business.
- Problem Solving: Ability to investigate and resolve customer complaints, warranty claims or issues related to products to services.
- Reporting & Administrative Skills: Strong organizational skills, with experience preparing
activity and expense reports, and maintaining detailed records of sales and customer
interactions.
Additional Information:
- Location: Charlotte, NC
- Position Type: Full-Time
- Compensation: Competitive salary and benefits package.
- About Us: Custom Hydraulics & Design, Inc. is a trusted distributor of high-quality hydraulic
products and services, dedicated to providing innovative solutions to businesses. We offer
a dynamic and supportive work environment where employees are encouraged to grow and
succeed
